Contact Us

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how a sweepstakes casino worked out for you? This page covers the ways to reach Sweepstakes Casino, what we can and can't help with, and how quickly you should expect to hear back.

How to reach the Sweepstakes Casino team

The quickest way to contact us is by email at [email protected]. We read every message that comes in, whether it's a factual correction, a request to look at a new operator, or feedback on your own experience with a Sweeps Coins casino.

We typically reply within 48 hours on business days. Enquiries that involve fact-checking — for example, a claim that a listed operator has changed its eligible states or redemption threshold — may take a little longer, since we verify details against the operator's own terms before updating anything.

What we can help with

• Corrections to information on our reviews of Crown Coins, Casino.Click, Spinblitz, and the other operators covered on this site
• Questions about how the Gold Coins and Sweepstakes Coins model works in general terms
• Feedback on your own experience with a sweepstakes or social casino, positive or negative
• General enquiries about how we assess and rank operators on this site
• Requests to consider a new sweepstakes casino for review

What we can't help with

We're an independent review and comparison site — we don't operate any of the sweepstakes casinos listed here, so we can't access your account, process a redemption, resolve a payment issue, or verify your identity on a platform's behalf. If you have an account-specific problem, such as a delayed Sweeps Coins redemption, a verification hold, or a login issue, you'll need to contact that operator's own customer support team directly through the site or app where you play. Each platform's terms and conditions page usually lists its support contact details.

Similarly, we can't provide legal or tax advice. If you're unsure whether a sweepstakes casino operates in your state, or how a prize redemption might be taxed, the right move is to check the operator's published terms and speak to a qualified professional rather than rely on a general comparison site for that answer. Availability varies by state, and rules can change, so always confirm current terms directly with the operator before signing up or making a redemption.

Reporting an issue with a listed operator

If something about one of the operators on our list doesn't match what we've published — a changed welcome offer, a state that's been added to an exclusion list, a different redemption minimum — please tell us. We rely on readers flagging real-world changes almost as much as we rely on our own periodic checks. When you email us, it helps to include:

• The name of the operator (for example, Crown Coins, Free Spins, or SplashCoins)
• What you noticed, and roughly when
• A screenshot or link if you have one, though this isn't required

We won't publish your email address or personal details anywhere on the site. Feedback like this feeds directly into how we keep our comparisons current.

Feedback on our reviews and ratings

Our editorial ratings reflect our own assessment of factors like the clarity of an operator's terms, the range of games on offer, and how straightforward the sweepstakes model is explained on the platform — they're not customer-review scores, and no operator can pay to move up the list. If you think we've got something wrong or missed important context, we want to know. That said, we can't act as a mediator in a dispute between you and an operator; our role is to keep our own content accurate, not to resolve individual account disagreements.

Before you write in, a few things worth checking first

A lot of the questions we receive are already answered elsewhere on the site, which can save you some time:

• For guidance on playing sensibly and setting your own limits, see our Responsible Gambling page
• For details on how we operate and who's behind this site, visit our About Us page
• For the legal terms that govern use of this site, check our Terms and Conditions page
• If you're outside the US and looking at UK-facing alternatives, our page on Non GamStop Casinos covers that separately

A note on age and eligibility

This site, and the sweepstakes casinos it covers, are intended for adults only. Depending on the operator and the state, the minimum age to create an account is either 18 or 21. If your enquiry relates to an account belonging to someone under the applicable age minimum, please contact the operator directly, since age verification and account restrictions are handled at the platform level, not by us.

Getting a useful answer, faster

To help us respond properly the first time, it's worth including a little context in your message: which page or operator your question relates to, what device or state you're asking about if relevant, and what outcome you're hoping for. Vague or one-line messages are harder to action quickly, especially where the answer depends on state-specific rules or an operator's current terms.

Staying in touch going forward

Sweepstakes casino availability, welcome offers, and state eligibility lists change more often than most people expect, since laws vary by state and operators frequently adjust which states they serve. If you've reached out to flag a change, we'll update the relevant page once we've verified it — you don't need to follow up unless a reasonable amount of time has passed without a response.